Privacy Policy

eSubidha respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you use our website and services, how it is used, and the choices available to you.

1. Information We Collect

Depending on how you use eSubidha, we may collect:

• Account information: name, email address, mobile number and profile details.
• Address information: delivery or billing address and related contact details.
• Service documents: files or documents that you voluntarily upload for processing or printing.
• Order information: selected services, quantities, prices, order number, payment status and delivery status.
• Technical information: information reasonably required to operate, secure and improve the website.

2. How We Use Your Information

Your information may be used to:

• create and manage your account;
• process requested services and orders;
• process uploaded documents for the service you selected;
• arrange payment, shipping and delivery where applicable;
• provide invoices, order updates and customer support;
• maintain website security and prevent misuse; and
• improve the reliability and functionality of eSubidha.

3. Uploaded Documents

Documents uploaded through eSubidha may contain sensitive or personal information. You should upload only documents that you are authorized to provide for the requested service.

We use uploaded documents only as reasonably necessary to fulfil the requested service, operate the order process and maintain required operational or security records. Documents may be retained and subsequently purged in accordance with our operational and security requirements.

4. Payment Information

Payments may be processed through a third-party payment gateway. Payment processing is subject to the payment provider's own terms and privacy practices. eSubidha does not intend to store your complete payment credentials such as card PINs, CVVs or passwords in its application.

5. Sharing of Information

We do not sell your personal information. Information may be shared with service providers or partners only where reasonably necessary to provide the requested service, such as payment processing, shipping, delivery, hosting or technical operations.

Information may also be disclosed where required by applicable law, regulation, legal process or to protect the security and rights of the platform and its users.

6. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration or loss. However, no internet-based system can be guaranteed to be completely secure.

7. Your Responsibilities

You are responsible for keeping your account credentials secure and for ensuring that the information and documents you submit are accurate and that you have the right or authority to submit them.

8. Your Choices

You may review or update information associated with your account where the website provides such functionality. If you have a privacy-related request or concern, please contact eSubidha through the available support channel.

9. Third-Party Services

eSubidha may use third-party services for functions such as payments, hosting, analytics, communication or shipping. Those services may process information according to their own policies and terms.

10. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal requirements change. The updated version will be made available on this page with a revised "Last updated" date.

11. Contact

For privacy questions or requests, please use the Contact page.